Privacy Policy

1. Introduction

SwiiftCare ("we," "our," or "us") operates the SwiiftCare platform, which includes the SwiiftCare mobile application, web application (app.swiiftcare.com), and website (swiiftcare.com). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

• Full name, email address, phone number, and date of birth
• Profile photo and gender
• Payment information (processed securely through our payment partners)
• Government-issued identification (for healthcare providers)
• Professional license and qualifications (for healthcare providers)

2.2 Health Information

To provide our healthcare services, we may collect:

• Medical history and health records
• Consultation notes and prescriptions
• Symptoms and health concerns shared during consultations
• Vital signs and health metrics you choose to share
• Insurance information

2.3 Technical Information

We automatically collect certain technical information, including:

• Device type, operating system, and browser information
• IP address and approximate location
• App usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Healthcare Services: Facilitating consultations between patients and healthcare providers, managing appointments, and delivering prescriptions.
• Account Management: Creating and managing your account, authenticating your identity, and processing payments.
• Communication: Sending appointment reminders, service updates, and health-related notifications.
• Improving Our Services: Analyzing usage patterns to enhance user experience, develop new features, and optimize performance.
• Safety and Security: Detecting and preventing fraud, abuse, and unauthorized access to our services.
• Legal Compliance: Meeting legal, regulatory, and compliance obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Healthcare Providers: Your health information is shared with the healthcare professionals you consult with on our platform.
• Payment Processors: Payment information is shared with our secure payment partners (e.g., Paystack) to process transactions.
• Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, analytics).
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for video consultations and messaging
• Secure Socket Layer (SSL) encryption for data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Role-based access controls to limit data access to authorized personnel
• Biometric authentication support for mobile app access

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Health records are retained in compliance with applicable healthcare regulations. You may request deletion of your account and personal data, subject to legal retention requirements, by contacting us at info@cnergii.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request a portable copy of your data in a structured format.
• Objection: Object to certain types of processing of your personal data.
• Withdraw Consent: Withdraw your consent for data processing at any time.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings. Essential cookies required for platform operation cannot be disabled.

9. Children's Privacy

Our services are not intended for children under the age of 18. Minors may only use SwiiftCare under the supervision of a parent or legal guardian who has created an account. We do not knowingly collect personal information from unsupervised minors.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: